Frequently Asked Questions
Collecting art in digital format
- What type of art do you sell?
We sell art by established and emerging artists. Please note that some of this artwork may contain graphic images and very strong language. You should not view them unless you are 18 years of age or over, and open minded.
- How do I know if the art is genuine?
Each image has a Certificate of Authenticity and a secure record to verify the artwork is authentic.
- What do I actually get when I purchase art through Art2pO?
You get a one-of-a-kind or numbered limited artwork image in digital format, and a unique certificate of authenticity and free online storage where your artwork and certificate is held.
- Can I print and download my Certificate of Authenticity?
Yes you can download and print your Certificate of Authenticity. You can view your certificates at any time in your "Art I Bought" section in your Dashboard.
- Can I collect more than one artwork of a particular artwork?
Yes. You can purchase any amount. The maximum you can purchase is the number of remaining artworks.
- Can other people see my collection?
Yes. Your collection is viewable at the DFAA Website. However if you wish to remain anonymous, you can do so by setting that option in your "Account Detail" section, when setting up your account.
- I want to be the first to know about new artwork. Can you keep me informed?
Yes. Once you are a member you are automatically added to our mailing list and we will keep you informed with our newsletter.
Joining, Email Preferences & Privacy Settings
- How can I join?
Anyone over the age of 18 can join Art2pO. Just click here and signup.
- I've forgotten my password. What do I do?
If you have lost your password please select the 'forgotten password' link on the member sign in page. This will prompt you to enter the email address that you used to register. You will then receive an email with a link to reset your password.
- I have not received my forgot password email
Please check that the email has not been delivered to your spam folder. If it has not been delivered please email email@example.com.
Storing, Downloading & Viewing Your Art
- How do I access my art?
Your purchased art and Certificate of Authenticity are stored in your account. Your artwork is stored as a very high resolution and large image file. We store the original file and provide you with digital versions that are formatted especially for your device such as the iPhone, Blackberry and iPad to name a few. There are various benefits to doing it this way:
- your artwork is always safe. Basically you can't lose it!
- we take the hassle out of image formatting for you and we deliver you the art in a format that is usable for your device.
- we let you view and download your art as many times as you need for personal use
- you can send the art to any device anytime
- How can I view my art?
Your artwork is stored for you in your account. To access your account, you login in and then choose whether to download your art or to send it to a specific device. To send your artwork to a device, you will need an Internet connection and be able to download the art to that device. Click here for full description of how to view your images.
- Can I download art to a device?
Still images can be downloaded. To download, select the 'download' link next to your art in your "Art I Bought" section.
- How do I view art on my TV or projector?
If your TV is connected to the Internet, please go to your "Art I Bought" section and stream the artworks directly from there.
You can also use a computer, iPad or games console to stream artworks from your Account onto your TV.
Alternatively, you can use your TV to show art as still images. Please use your Account to download your art and then transfer the files to your TV via your computer or media card. Click here for full description of how to view your images.
For further help, please email firstname.lastname@example.org.
- What is the file format for my art?
For still images, the file format is JPG, PNG, GIF. Videos are full HD 1080p.
Your payment questions answered
- How do I purchase art on the site?
Click on the buy link next to the artwork on the artwork page. This will add the artwork to your cart, which you can access by clicking on the cart link in the top right menu. Upon successful completion of your purchase, you will receive a confirmation of your order by email. If you do not receive an email, please email email@example.com.
- What payment methods do you accept?
We accept all major cards: visa, Visa Delta / Debit, Visa Electron, MasterCard, Eurocard, UK Maestro, Solo and American Express.
- What currencies do you accept?
We accept all the currencies that PayPal accepts, including U.S. Dollar (USD), Euro (EUR), British Pound Sterling (GBP), Japanese Yen
. Click here to see all supported currencies.
- Why has my payment failed?
Payments can fail for the following reasons: either you have entered an incorrect address, card number, expiration date or security code. Please make sure the address is the address your card is registered at. For further problems please contact firstname.lastname@example.org
- Can I refund an order?
Art2pO does not permit the return of or offer refunds for purchase through the site. If you are having problem accessing or enjoying your art, please email email@example.com.
- Where do I view my order history?
You can view all of your orders in your account settings.
Account & Invites
- How do I change my password?
Go to your Account Details section, in your Dashboard. Enter your current password, new password and confirm password and press save.
- How I can hide my profile from other members?
You cannot hide your profile, however you can remain annoynmous within your profile by selecting Alias when you signup
- How do I cancel my account?
Please send an email to firstname.lastname@example.org with the subject line 'Cancel'
- What are invites and how do I use them?
They're an easy way to invite your friends to join art2po. We've given you 20 invites to get started. You can also invite any number of your friends on Facebook.